Eventric News

We’ve just released our new Master Tour Mobile BlackBerry application to complement our widely used iPhone app. We’re making our new BlackBerry mobile app available for free to existing Master Tour users and you can download it now on our new site for all things mobile:  m.eventric.com.

Master Tour Mobile is the portable companion to Eventric’s Master Tour – it provides access to your tours, itinerary dates, schedules, contacts, hotels, maps and more all on your BlackBerry or smartphone device. We’ve made significant improvements in our new mobile app – more information displayed, faster, improved interface, and in-app functional links to phone numbers and email addresses. The only thing you need to access your Master Tour data is to be an active subscriber (Enterprise, Single User, or Premium.) We are offering Premium accounts (read-only data access) at no charge for a limited time, so you can get anyone in your organization with a BlackBerry up and running now for free! To sign-up for a Premium subscription, please email sales@eventric.com.

Android, iPhone, and Other Smartphone Users

We are currently working on native applications for Android and other smartphone devices. Until the development of these applications is complete, you can access your current tour data through the Master Tour Mobile Site using the browser on your mobile device. You can connect to our mobile site at http://m.eventric.com/mobile.html.

Our iPhone application is still available for free to all active Master Tour subscribers and can be found at the iTunes app store:  http://itunes.apple.com/us/app/master-tour-mobile/id347364187?mt= 8.

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This is a quick update to let your know that the sync servers were briefly unavailable this afternoon.  Big thanks to those of you who submitted bug reports.  At 4:30 PM CST we started receiving notifications and at about 6:15 PM CST the issue was fully resolved.

Even though the desktop application was displaying an error, there were actually no problems occurring with the data.  Master Tour was simply unable to authenticate and connect to the sync server.  Everything is back to normal so you can continue syncing normally.

For those techies out there – the issue was caused when log files filled up a hard drive on one of our applications servers.  This was preventing Master Tour desktop from properly authenticating and it was showing up as an error on the client.  We’ll be automating log file cleanup on that server so this problem won’t ever happen again.

Thank you for your patience while we resolved the issue.

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Master Tour Build 1525 is available and adds several user-suggested improvements and fixed a few minor glitches.  To install, simply restart Master Tour and you’ll be prompted to download the latest version.  Due to adding some new data fields on the server, this is a required update to sync.

• All known timezone codes are now supported in the dashboard world clock.  You can also now enter relative timezones, for example UTC+6 or EST-2.  This way if you prefer to deal with times relative to your home timezone, you can do that easily and Master Tour will do the conversion for you.  The dashboard clock will detect just about any timezone format and display the correct time.  Mary suggested this to us – thank you!
• The Travel section now has a field for confirmation number which appears on the flight travel reports.  This was requested by Brett with the Steve Miller Band.
• The hotel room assignment now has a confirmation number fields per room.  Thanks to Glen with Los Lonely Boys for the suggestion.
• The venue section was re-designed to better organize the fields and allow more space for notes.  Thanks to Paul for this one.
• The ground notes for flight travel is now a little larger and allows multiple lines instead of just single-line entry.  Thanks to J-Dub with Joey McIntyre for letting us know about this one.
• The “Key Contacts” section on the dashboard was intermittently showing the contacts from the previous day. Thanks to William for reporting this issue to us.
• The passport section now allows an alternate “Travel Name” for each passport in case the name of the person does not match their passport name.
• Export Templates now preserve the correct file extension instead of saving everything as “rtf” files.  This is a feature that we haven’t highlighted too much but if you ever want to export data in a custom way, feel free to give us a call and we’ll walk you through it!

Thanks so much to our customers for all of your valuable feedback.  We’re tracking everything, so if we didn’t get to your issue, don’t worry, it’s on our list!  If you have an issue or are really stuck, please feel free to let us know.  We will always try to prioritize and help with critical issues.

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Master Tour Build 1512 is now available.  Simply restart the application and you’ll be prompted to download and install the latest version.

Improvements in build 1512 include:

• Venue “Age Limit” field no longer restricts you to 18 and 21+
• Guest List is no longer case-sensitive when sorting
• A disappearing issue was fixed when moving dates from one tour to another
• iCal Dailies feed now properly displays the primary venue phone number
• Minor stability improvements

You may have noticed that our recent builds have been fairly minor.  The reason is that we’re working on our first major upgrade to Master Tour which will be version 1.1 scheduled for a Q1 release.  So we’re extremely busy working on some big-ticket items.  In the meantime, though, we’re continuing to release these patches to help those of you out on the road.  We hope these minor updates are helping to save you a few clicks each day!

As always, we track all feedback and try to address as many user-requested issues as possible each week.  Please keep your ideas and suggestions coming!

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NEWS RELEASE

EVENTRIC LAUNCHES NEW LIVE ACCESS BRAND FOR VIP AND INVITATION-ONLY EVENT TICKETING

Live Access Introduces Concept of “Private Ticketing”

Chicago, IL – January 20, 2010 – Eventric, a leading provider of software and online services to the live entertainment industry, today announced the general availability of its new Live Access VIP and invitation-only guest ticketing application.

Live Access is a web-based system that permits ticket managers to manage VIP, guest list, and non-public tickets.  Formerly known as MTDTICKETING.COM, Live Access is being used successfully by some of the most well known tours and acts in the industry, including Britney Spears, Jonas Brothers, Bon Jovi, Nine Inch Nails, Umphrey’s McGee, and Jack Johnson.  Live Access makes sure that ticket requests are managed properly and efficiently, ensuring that valuable ticket assets are maximized.

Live Access is targeted to ticketing managers for music acts, live entertainment, festivals, sports teams, private corporate events, club owners, arenas, and theaters.

Private Ticketing

Live Access introduces the concept of “Private Ticketing”.  Instead of public sale or paper based processes to distribute for the best tickets in the house (that often end up in the hands of scalpers and the uncontrolled secondary market), Live Access allows ticket managers to invite fans, friends, and VIPs to purchase tickets and grant permission to others who can invite people to purchase tickets.  This ensures that tickets are only getting into the hands of the extended community of friends and fans of the act.  An audit trail tracks the flow of the whole process.

Live Access is available to companies at no upfront cost – only a small fee is processed for each approved ticket request.  Live Access ticket fees are normally 50-70% less than those charged by the large processors.  For a short video demonstration of Live Access, please go to http://blip.tv/file/3102097.

About Eventric

Eventric is a provider of software and online services for the professional live entertainment industry.  Eventric’s solutions promote connectivity, community, and competency, making the production of live events more profitable and effective.

Eventric’s customers includes some of the biggest and most influential entertainment acts, management companies, event production companies, and corporations.  For more information, please visit our web site at www.eventric.com.

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Contact Information:
Joel Berk
(773) 862 5395
joel@eventric.com

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