Master Tour Mobile is the portable companion to Eventric’s Master Tour – it provides access to your tours, itinerary dates, schedules, contacts, hotels, maps and more all on your BlackBerry or smartphone device. We’ve made significant improvements in our new mobile app – more information displayed, faster, improved interface, and in-app functional links to phone numbers and email addresses. The only thing you need to access your Master Tour data is to be an active subscriber (Enterprise, Single User, or Premium.) We are offering Premium accounts (read-only data access) at no charge for a limited time, so you can get anyone in your organization with a BlackBerry up and running now for free! To sign-up for a Premium subscription, please email sales@eventric.com.

Android, iPhone, and Other Smartphone Users

We are currently working on native applications for Android and other smartphone devices. Until the development of these applications is complete, you can access your current tour data through the Master Tour Mobile Site using the browser on your mobile device. You can connect to our mobile site at http://m.eventric.com/mobile.html.

Our iPhone application is still available for free to all active Master Tour subscribers and can be found at the iTunes app store:  http://itunes.apple.com/us/app/master-tour-mobile/id347364187?mt= 8.

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Even though the desktop application was displaying an error, there were actually no problems occurring with the data.  Master Tour was simply unable to authenticate and connect to the sync server.  Everything is back to normal so you can continue syncing normally.

For those techies out there – the issue was caused when log files filled up a hard drive on one of our applications servers.  This was preventing Master Tour desktop from properly authenticating and it was showing up as an error on the client.  We’ll be automating log file cleanup on that server so this problem won’t ever happen again.

Thank you for your patience while we resolved the issue.

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• All known timezone codes are now supported in the dashboard world clock.  You can also now enter relative timezones, for example UTC+6 or EST-2.  This way if you prefer to deal with times relative to your home timezone, you can do that easily and Master Tour will do the conversion for you.  The dashboard clock will detect just about any timezone format and display the correct time.  Mary suggested this to us – thank you!
• The Travel section now has a field for confirmation number which appears on the flight travel reports.  This was requested by Brett with the Steve Miller Band.
• The hotel room assignment now has a confirmation number fields per room.  Thanks to Glen with Los Lonely Boys for the suggestion.
• The venue section was re-designed to better organize the fields and allow more space for notes.  Thanks to Paul for this one.
• The ground notes for flight travel is now a little larger and allows multiple lines instead of just single-line entry.  Thanks to J-Dub with Joey McIntyre for letting us know about this one.
• The “Key Contacts” section on the dashboard was intermittently showing the contacts from the previous day. Thanks to William for reporting this issue to us.
• The passport section now allows an alternate “Travel Name” for each passport in case the name of the person does not match their passport name.
• Export Templates now preserve the correct file extension instead of saving everything as “rtf” files.  This is a feature that we haven’t highlighted too much but if you ever want to export data in a custom way, feel free to give us a call and we’ll walk you through it!

Thanks so much to our customers for all of your valuable feedback.  We’re tracking everything, so if we didn’t get to your issue, don’t worry, it’s on our list!  If you have an issue or are really stuck, please feel free to let us know.  We will always try to prioritize and help with critical issues.

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Improvements in build 1512 include:

• Venue “Age Limit” field no longer restricts you to 18 and 21+
• Guest List is no longer case-sensitive when sorting
• A disappearing issue was fixed when moving dates from one tour to another
• iCal Dailies feed now properly displays the primary venue phone number
• Minor stability improvements

You may have noticed that our recent builds have been fairly minor.  The reason is that we’re working on our first major upgrade to Master Tour which will be version 1.1 scheduled for a Q1 release.  So we’re extremely busy working on some big-ticket items.  In the meantime, though, we’re continuing to release these patches to help those of you out on the road.  We hope these minor updates are helping to save you a few clicks each day!

As always, we track all feedback and try to address as many user-requested issues as possible each week.  Please keep your ideas and suggestions coming!

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EVENTRIC LAUNCHES NEW LIVE ACCESS BRAND FOR VIP AND INVITATION-ONLY EVENT TICKETING

Live Access Introduces Concept of “Private Ticketing”

Chicago, IL – January 20, 2010 – Eventric, a leading provider of software and online services to the live entertainment industry, today announced the general availability of its new Live Access VIP and invitation-only guest ticketing application.

Live Access is a web-based system that permits ticket managers to manage VIP, guest list, and non-public tickets.  Formerly known as MTDTICKETING.COM, Live Access is being used successfully by some of the most well known tours and acts in the industry, including Britney Spears, Jonas Brothers, Bon Jovi, Nine Inch Nails, Umphrey’s McGee, and Jack Johnson.  Live Access makes sure that ticket requests are managed properly and efficiently, ensuring that valuable ticket assets are maximized.

Live Access is targeted to ticketing managers for music acts, live entertainment, festivals, sports teams, private corporate events, club owners, arenas, and theaters.

Private Ticketing

Live Access introduces the concept of “Private Ticketing”.  Instead of public sale or paper based processes to distribute for the best tickets in the house (that often end up in the hands of scalpers and the uncontrolled secondary market), Live Access allows ticket managers to invite fans, friends, and VIPs to purchase tickets and grant permission to others who can invite people to purchase tickets.  This ensures that tickets are only getting into the hands of the extended community of friends and fans of the act.  An audit trail tracks the flow of the whole process.

Live Access is available to companies at no upfront cost – only a small fee is processed for each approved ticket request.  Live Access ticket fees are normally 50-70% less than those charged by the large processors.  For a short video demonstration of Live Access, please go to http://blip.tv/file/3102097.

About Eventric

Eventric is a provider of software and online services for the professional live entertainment industry.  Eventric’s solutions promote connectivity, community, and competency, making the production of live events more profitable and effective.

Eventric’s customers includes some of the biggest and most influential entertainment acts, management companies, event production companies, and corporations.  For more information, please visit our web site at www.eventric.com.

###

Contact Information:
Joel Berk
(773) 862 5395
joel@eventric.com

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The primary feature of build 1486 is a fix for certain dates past March 14 (US) and March 28 (UK) being off by one hour on the iPhone and iCal feeds due to DST (daylight savings time).

Due to the nature of tours, timezone handing is a critical part of Master Tour.  The typical tour is moving across timezones every day.  The crew consists of people traveling with the tour as well as staff at the home office in locations across the globe.  We have gone to extensive efforts to ensure that syncing “just works” across timezones.  DST awareness is another part of the magic that has to happen under the hood.  Dealing with dates is surprisingly complicated but our goal is to make sure you never even notice it.

We’d like to give a shout-out to Dave (w/ Hedley) and Dale (w/ Norah Jones) for helping us to nail down this DST issue.  Thanks again for the feedback, please keep it coming!

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One new feature is that the schedule and printed reports will show more detail for travel items.  As an example, connecting flight information will appear for a flight instead of simply the origin and final destination.  Not all reports show this level of detail because in many cases there is simply not enough space, however we’ve built the code so that we can show as much information as possible in any given amount of space.

Another simple but useful feature is a field for Country on your Dashboard.  This probably seems like a no-brainer, but the fields in the Day have evolved over time based on user feedback.

To give you a little insight into the data organization of Master Tour, all location entities in the database have a country field.  The Day is a little different because it’s not really a location – it represents the calendar date and is a container for all of your activities on that date.  Initially the Day just had a title that would show up on reports.  Location information was stored in the Venues, Hotels, Contacts, etc.  However the Day itself sometimes has a general location that doesn’t match with the Venue or Hotel.  A good example is a band playing “Tweeter Center” which is technically in Tinley Park, IL.  However everybody considers that to be a Chicago gig.  So, Chicago is what should show up on the tour books, and Tinley Park only needs to show up for driving directions.  For this reason, the Day has a location that is different from the “official” location of the Venue.  In a nutshell, the Day record has evolved to hold more location data.

You may not have touched, or even noticed this functionality before because Master Tour intelligently populates the Day location fields for you.  Whenever you add a Venue, the Day is automatically populated for you using the Venue’s address.  However you can override them by simply clicking on the text in your Dashboard.  The Day location is what appears on printed dailys and tour books, and is also used for other purposes as well – for example weather data is pulled using the zip code entered for the day.

We’re gearing up for a major upgrade of the software this spring, so the builds will be mostly bug fixes and minor tweaks for a few months.  But don’t take that as a sign that we’re slowing.  We’re working harder than ever and cranking out some awesome new features!  Please be sure to let us know if you have an idea for Master Tour.

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We just couldn’t wait for 2010… Master Tour Mobile, our widely popular iPhone app, now has a great update available.  Since this is an all-new app, all users will have to download the application by clicking here.  Master Tour Mobile is the mobile companion for our Master Tour desktop application, the premiere software solution for live event and touring professionals.  Allow your entire crew to access your itinerary on our new slick interface.

New features include:

• Multi-Tour view – See all of the tours you’re invited to
• Automatic caching of entire tours for offline viewing
• Improved formatting for extended schedules and detailed information
• No tour configuration needed, just enter your account username and password
• Master Tour Mobile is now FREE to download

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