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What’s a fair price for a ticket surcharge?

I came across an interesting graphical analysis published in Rolling Stone about ticket service fees from Ticketmaster and where the fees go.  The optics of these ticket fees are way out of whack – when you start calling something a “ticket fee” and it approaches 50-80% of the ticket...

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What’s a fair price for a ticket surcharge?

Posted by Brian Carpizo | Posted in Business, Featured, Live Access | Posted on 19-01-2010

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I came across an interesting graphical analysis published in Rolling Stone about ticket service fees from Ticketmaster and where the fees go.  The optics of these ticket fees are way out of whack – when you start calling something a “ticket fee” and it approaches 50-80% of the ticket price, of course people’s expectations are not met. When expectations aren’t met, you get anger and resistance.  All-in ticketing and/or lower fees are the answer.  As a “commercial” for our Live Access invitation guest ticketing application, our fees are usually 50% to 90% lower than what is charged by the big ticket processors – and our tickets usually are the best seats in the house.  Our tickets can ONLY go into the hands of the fans so 100% of the tickets we sell bypass the secondary market.

New Live Access Video Demo

Posted by Brian Carpizo | Posted in Live Access | Posted on 18-01-2010

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We’ve recently published a video demo of our Live Access VIP and Guest Ticketing product.  Live Access will be used to drive invitation-only guest ticketing for many big tours in 2010 kicking off with Bon Jovi and John Mayer this month!

Master Tour Build 1486

Posted by admin | Posted in Eventric, Master Tour, Products | Posted on 12-01-2010

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Master Tour build 1486 is available immediately.  This is a required upgrade for syncing.  As always, simply restart Master Tour and you will be prompted to download.  We recommend that all users upgrade at your earliest convenience.

The primary feature of build 1486 is a fix for certain dates past March 14 (US) and March 28 (UK) being off by one hour on the iPhone and iCal feeds due to DST (daylight savings time).

Due to the nature of tours, timezone handing is a critical part of Master Tour.  The typical tour is moving across timezones every day.  The crew consists of people traveling with the tour as well as staff at the home office in locations across the globe.  We have gone to extensive efforts to ensure that syncing “just works” across timezones.  DST awareness is another part of the magic that has to happen under the hood.  Dealing with dates is surprisingly complicated but our goal is to make sure you never even notice it.

We’d like to give a shout-out to Dave (w/ Hedley) and Dale (w/ Norah Jones) for helping us to nail down this DST issue.  Thanks again for the feedback, please keep it coming!

Master Tour Build 1483 Available

Posted by Jason Hinkle | Posted in Master Tour | Posted on 06-01-2010

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Despite a raucous holiday break the dev team managed to send out a couple of cool features for this Tuesday’s build of Master Tour.  Available immediately is build 1483.  This is a required upgrade in order to sync.  We try not to do this to you very often, but on occasion we have to make changes to the server infrastructure that require a client upgrade in order to keep everything in sync.

One new feature is that the schedule and printed reports will show more detail for travel items.  As an example, connecting flight information will appear for a flight instead of simply the origin and final destination.  Not all reports show this level of detail because in many cases there is simply not enough space, however we’ve built the code so that we can show as much information as possible in any given amount of space.

Another simple but useful feature is a field for Country on your Dashboard.  This probably seems like a no-brainer, but the fields in the Day have evolved over time based on user feedback.

To give you a little insight into the data organization of Master Tour, all location entities in the database have a country field.  The Day is a little different because it’s not really a location – it represents the calendar date and is a container for all of your activities on that date.  Initially the Day just had a title that would show up on reports.  Location information was stored in the Venues, Hotels, Contacts, etc.  However the Day itself sometimes has a general location that doesn’t match with the Venue or Hotel.  A good example is a band playing “Tweeter Center” which is technically in Tinley Park, IL.  However everybody considers that to be a Chicago gig.  So, Chicago is what should show up on the tour books, and Tinley Park only needs to show up for driving directions.  For this reason, the Day has a location that is different from the “official” location of the Venue.  In a nutshell, the Day record has evolved to hold more location data.

You may not have touched, or even noticed this functionality before because Master Tour intelligently populates the Day location fields for you.  Whenever you add a Venue, the Day is automatically populated for you using the Venue’s address.  However you can override them by simply clicking on the text in your Dashboard.  The Day location is what appears on printed dailys and tour books, and is also used for other purposes as well – for example weather data is pulled using the zip code entered for the day.

We’re gearing up for a major upgrade of the software this spring, so the builds will be mostly bug fixes and minor tweaks for a few months.  But don’t take that as a sign that we’re slowing.  We’re working harder than ever and cranking out some awesome new features!  Please be sure to let us know if you have an idea for Master Tour.

Master Tour Mobile iPhone Update Now Available

Posted by Paul Bradley | Posted in Master Tour | Posted on 29-12-2009

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We just couldn’t wait for 2010… Master Tour Mobile, our widely-used iPhone app now has a great update available.  Current users will be prompted of the update on their iPhones.  For everyone else, just search for “Master Tour” in the iTunes App Store and download away.  Master Tour Mobile is the mobile companion for the Master Tour desktop application, the premiere software solution for live event and touring professionals.  Allow your entire crew to access your itinerary on our new slick interface.  New features include:
Cache entire tour for offline use
Multi-Tour view – See all the tours you’re invited to
Better formatting for extended schedules and detailed information
No tour ID needed, just enter your username and password
Master Tour Mobile is now free to download
Click here for more information.

We just couldn’t wait for 2010… Master Tour Mobile, our widely popular iPhone app, now has a great update available.  Since this is an all-new app, all users will have to download the application by clicking here.  Master Tour Mobile is the mobile companion for our Master Tour desktop application, the premiere software solution for live event and touring professionals.  Allow your entire crew to access your itinerary on our new slick interface.

iPhone Application

New features include:

  • Multi-Tour view – See all of the tours you’re invited to
  • Automatic caching of entire tours for offline viewing
  • Improved formatting for extended schedules and detailed information
  • No tour configuration needed, just enter your account username and password
  • Master Tour Mobile is now FREE to download
Click here to download the app!